Returns, Exchanges & Refunds







Black Horse takes pride in its products and we strive to provide the best possible quality and value for money. Please check your order when it arrives and before it is worn. 
Black Horse is happy to exchange items, as long as:
- The return is within 14 days of purchase
- The item has not been *worn or washed
- All tags are still attached
- The items has not been purchased at a Saddleworld store or another retailer - these must be returned to the store of purchase.
There is no return on sale items unless there is a manufacturing fault and the garment has not been worn (samples and seconds are non-refundable nor able to be exchanged).
All exchanges are subject to stock availability and rain checks for items cannot be issued (credit vouchers only can be provided for amount of sale item if replacement unavailable).
Any credits or refunds on Afterpay orders will be subject to a 6% fee to be deducted from the refund amount.  No cash refunds will be issued on Afterpay transactions.

Directions to EXCHANGE or RETURN

1. Email to discuss your claim, so that we have evidence regarding the issue. Phone calls have no trace and therefore you must email, as we don't want to lose your item.

Post your item to:
Black Horse Clothing 
P.O. Box 950 

Gisborne VIC 3437.

3. Please enclose a prepaid return envelope as stated on returns form. (If your item was faulty you will be reimbursed for this cost.) 
Failing to send an envelope inside your return package will only delay your exchange as we will need to contact you regarding postage payment. Please make it easy for the both of us and remember to include one!

4. Print and fill out the above "Returns Form" and enclose with your parcel so that we know what who you are and what needs to be fixed.

5. If there is a difference in price for your exchange item, please supply your card details so that we can amend the price difference as quickly as possible.

- Message us over Facebook, Instagram or ring us to discuss exchanges/returns.
- Send a COD bag as we will not return this item to you.
- The customer is responsible for the postage cost of returning an item, and a return envelope must be included in all exchange returns.  
- If an item is deemed faulty we will refund or replace the item up to two months after purchase. Garments which have been washed incorrectly or had extreme stress on seams or zips are not considered faulty on our behalf. 
- Any item that has been *worn, can not be exchanged unless there is a manufacturing fault. *Worn being - if you have taken the tags off, sat on a horse wearing them or had them on for longer than 20 minutes.
- Please note that exchange items must be suitable for re-sale, as you would not expect to purchase a second hand item yourself.